FAQs

You Asked, We Answered

When will I receive my Item(s)?

Next Day Dispatch | Place your order before 2pm for all in-stock items.
UK Standard Delivery | Royal Mail 2nd Class 2 - 5 business days £3.50. FREE Delivery on all orders over £30. Local Delivery (15 Miles from York) £2.


During the Covid Pandemic these delivery times may be influenced by outside factors and may take a little longer than usual. We have to allow upto 24 days for Royal Mail Deliveries.

Which payment methods do you accept?

We Accept ALL major credit/debit cards. We use Squareup.com as our payment gateway so you can rest assured your details are always secure. We also accept Apple/Google/Samsung Pay.

What is your return policy?

We value you as a member of our family and care about your satisfaction. So, if for any reason, you are not completely satisfied with your purchase you may return it hassle-free for a full refund.

It's important that any returned item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged and unused.
All Perfumes must be sealed in their original packaging to be returned, due to shipping restrictions. 
Please make sure you write your order number on all returns. 

Why are the items I want Out Of Stock?

We Update The Website Every Two Weeks Sometimes Sooner Depending How Soon Some Of Our Stock Sells Out, Some Of Our Popular Stock May Go Out Of Stock Sooner But Our Website Will Be Monitored Enough To Be Able To Keep You As Up To Date As Possible.

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